Help
Need help? Chances are you'll find what you were looking for in the FAQ's section below. If you don't find what you're looking for please contact us here and we'll do everything we can to help!
Q: Where do we deliver to?
A: We ship to the mainland UK - at this time we are unable to ship internationally or to the following regions of the UK:
Ireland/Isle Of Man/Channel Islands/Scottish Highlands & Isles.
Q: What is your returns policy?
A: Our returns policy is simple. To return an unopened product simply email returns@demonaudio.com within 14 days of receiving the product. Include your order number and details of the products you want to return. We'll give you a RMA number, and you can ship them back to us for a full refund on your original purchase.
Q: What payment methods are accepted?
A: We accept all major credit cards:
- Visa
- Visa Electron
- MasterCard
- Delta
- Switch
- Solo
Please make sure to provide your exact billing address that your credit card has on file for you - this will ensure no delays in processing your order.Q: How secure is shopping on this site?
A:
We have taken every step to ensure shopping is safe and secure.
We have a 256* bit high grade SSL certificate, which ensures transmission of personal information is encrypted for transmission.
In our checkout process we implement 3D-Secure, which is an extra security check to protect your card from unauthorised use - not all retailers carry out this security step.
We do not store any card details on our server, we rely on Protx (Which specialises in this field) to hold the little information we need - behind industry leading security.
Demonaudio.com has been rigorously tested in practically every scenario imaginable.
In addition, our attitude protects you. Any personal information you provide (Delivery addresses/email addresses etc) will never ever be passed to any third parties.
* Where supported - if you are using an older browser this site will revert to using 128 bit encryption, which is still considered secure.
Q: I'm not sure what I need to fit my car - can you help?
A: Of course - all we ask is you fill in
this form detailing your car make/model and what you want to do with your stereo and we will get in touch.